Our Vision: Seamless Wellness for You and Your Pet
At Access Veterinary Care, we believe in a different kind of veterinary care. We want your pet's health journey to be a positive experience, filled with trust, understanding, and personalized care. We're not just providers of healthcare - we're partners in ensuring your pet's well-being throughout their life.
Our Commitment: A Team Approach to Wellbeing
Our team of experienced and compassionate professionals is dedicated to offering comprehensive care across all aspects of your pet's health. From preventative care to advanced diagnostics and surgical interventions, we offer a wide range of services tailored to your pet's specific needs.
1. Comprehensive Wellness Care
- Routine checkups and vaccinations
- Nutritional guidance for optimal health
- Parasite prevention programs
- Pet health monitoring and early detection of disease
2. Advanced Medical & Dental Care
- Digital X-rays and blood testing
- Diagnostic ultrasound for accurate diagnosis
- Comprehensive dental care, including preventative care and advanced procedures
3. Surgical Expertise
- Advanced surgical capabilities for various conditions
- Expertise in complex procedures and laser surgery
- Post-surgical care and recovery support
4. Continued Care & Support
- Wellness memberships for recurring care and cost savings
- Client education and compassionate guidance through every step of the process
- Online resources and tools to keep you informed and empowered
Our Difference: A Focus on Convenience and Compassion
We understand that visiting the vet can be stressful, both for pets and their owners. That's why we prioritize your convenience and comfort with:
- Two convenient locations in Jeffersonville and New Albany with easy access and ample parking.
- Online appointment scheduling for seamless booking.
- Easy-to-use digital forms for convenient client information and medical records management.
- Compassionate and experienced staff who genuinely care about you and your pet.
We believe in a holistic approach to pet healthcare, combining advanced medical expertise with personalized care, understanding, and convenience to create a truly positive experience for you and your furry companion.
Customer Service and Communication
The veterinary care provided by Access Vet Care is satisfactory, but the customer service and communication are severely lacking. According to one reviewer, appointments cannot be made over the phone, and online requests with multi-page questionnaires are required, leading to inconvenience and frustration.
Inconvenience and Inflexibility
The practice has restrictive policies, such as not allowing more than two people in the exam room and not seeing more than one pet per visit, which can be inconvenient for pet owners.
Positive Experiences
Despite the negative review, many pet owners have had positive experiences with Access Vet Care. The staff is described as welcoming, friendly, gentle, and patient. They take the time to explain everything thoroughly and show genuine care for the pets.
Praise for the Staff and Doctors
The doctors and staff are commended for their kindness, understanding, and helpfulness. They are knowledgeable, prompt, and willing to go the extra mile to resolve health issues. The practice is also praised for its reasonable prices and convenient appointment scheduling.
Special Handling of Anxious Pets
The staff is particularly skilled in handling anxious pets, taking extra steps to make them feel comfortable during visits.
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