Business Details
24 Years
experience
Trusted Veterinary Care in Monroe, NC
Since 2002, Mercy Animal Hospital has been dedicated to providing compassionate veterinary care in a family-centered environment. Our mission focuses on delivering high-quality healthcare services for pets, emphasizing preventive care, advanced diagnostics, and surgical expertise. In 2013, we moved to a newly constructed facility on Sardis Church Road, designed to offer optimal space for medical procedures, comfortable boarding, and a welcoming atmosphere for clients and staff. Our team includes experienced veterinarians like Dr. Charles Jones, Dr. Dawn Jones, and Dr. Hayleigh Steele, who collectively bring decades of expertise in animal healthcare. We prioritize continuing education to stay current with industry advancements while maintaining affordability for our clients.Our specialized services include dental care, dermatology, digital radiography, and microchipping, all conducted with meticulous attention to animal comfort and client communication. We actively engage in community education about pet health risks, preventative care, and emergency preparedness. Our boarding facility offers climate-controlled accommodations with individual attention for each pet. We maintain rigorous vaccination and hygiene protocols to ensure animal safety while providing necessary medical treatments. Our commitment extends beyond clinical excellence, fostering long-term relationships through transparent communication and personalized care plans tailored to each pet's unique needs.
Services
Boarding
Dental Care
Dermatology
Digital Radiography
Grooming
Heartworm Testing
Nutritional Counseling
Pain Management
Pharmacy
Wellness Programs
Details
- Year established: 2002
Highlights and features
- Our team includes veterinarians with 20+ years of combined clinical experience
- We implement digital radiography for enhanced diagnostic accuracy
- We provide specialized geriatric medicine consultations
- Our facility features climate-controlled boarding with individualized attention
- We maintain strict infection control protocols for surgical procedures
Services
Boarding
Our climate-controlled boarding provides secure, individualized accommodations with regular feeding, hydration, and veterinary supervision. Staff provide daily attention while maintaining strict vaccination requirements for all guests. Special medical needs receive personalized care from trained assistants and veterinarians.
Dental Care
Comprehensive dental services include cleanings, extractions, and periodontal disease treatment under sedation. We monitor vital signs throughout procedures and provide post-operative home care guidance. Regular checkups help prevent serious infections and oral health complications.
Digital Radiography
Advanced digital radiography enables detailed internal imaging for diagnosing fractures, tumors, and organ abnormalities. Images are immediately available for analysis, with options for specialist consultation. This technology supports accurate diagnoses and treatment planning.
Dermatology
We diagnose and treat skin conditions through physical exams, microscopic analysis, and allergy testing. Treatment options include topical/oral medications and dietary modifications. Special attention is given to identifying environmental and food-related triggers for chronic skin issues.
Grooming
Professional grooming services include bathing, nail trimming, ear cleaning, and anal gland expression. Our staff identifies skin abnormalities during sessions and provides parasite control treatments. Regular grooming maintains coat health and prevents matting-related complications.
People
Dr. Charles Jones
Veterinarian
Graduate of Tuskegee University School of Veterinary Medicine with 20+ years experience. Completed internships at University of Tennessee and North Carolina State College of Veterinary Medicine. Specializes in diagnostic testing and large animal medicine.
Dr. Dawn Jones
Veterinarian
Co-founder with extensive clinical experience in small animal healthcare. Collaborates with Dr. Charles Jones to maintain high diagnostic and treatment standards. Actively participates in continuing education programs to stay current with veterinary advancements.
Dr. Hayleigh Steele
Veterinarian
2023 graduate of NC State University College of Veterinary Medicine with specialized interests in geriatric medicine and diagnostic imaging. Joined Mercy Animal Hospital after completing undergraduate studies at East Carolina University and prior veterinary assistant experience.
Questions
How often should my pet have a veterinary exam?
We recommend yearly exams for most pets. Younger and senior animals require more frequent checkups for vaccinations and health monitoring.
Why does my pet need professional dental cleaning?
Professional dental procedures prevent periodontal disease affecting 80% of pets over three. Untreated dental issues can lead to serious infections and systemic health problems.
What boarding requirements should I know?
All boarding pets must be current on vaccinations and flea/tick prevention. We provide temporary housing with regular feeding, hydration, and veterinary monitoring.
How do you handle pet skin conditions?
Our dermatology services include physical exams, skin scrapings, and blood tests. Treatment options range from topical medications to dietary changes and specialist referrals.
What grooming services do you offer?
We provide baths, nail trimming, ear cleaning, and anal gland expression. Our groomers identify skin issues and perform parasite treatments when needed.
