Partnering with you to give your pet a lifetime of outstanding care
Heart of Chelsea Veterinary Group is more than an animal hospital; we are your partner in giving your pet a lifetime of outstanding care. Our veterinarians and team members form lasting relationships with pet owners like you to create unique, personalized experiences for all. Founded in 1999 to provide the community with a neighborhood veterinary practice that delivers thorough, compassionate medicine and unparalleled concierge client service.
Our Mission
At Heart of Chelsea Veterinary Group, we are dedicated to providing exceptional and trusted care for the pets of New York City. With four convenient locations in Chelsea, Lower East Side, Hell's Kitchen, and Park Slope, our team of highly-credentialed veterinary professionals is committed to creating the ultimate client experience for you and your companion.
Our Services
Our animal hospital offers a comprehensive range of services, including advanced dentistry, diagnostics, emergency care, internal medicine, pet travel certificates, radiology and ultrasound, surgery, and wellness care. We are proud to be an AAHA-accredited hospital, reflecting our commitment to providing excellent veterinary medicine.
Our Team
Our team of veterinarians and staff members are passionate about providing exceptional care for your pet. With years of experience and a deep understanding of the unique circumstances of caring for pets in New York City, we are dedicated to creating personalized experiences for all our clients.
Our Values
At Heart of Chelsea Veterinary Group, we believe in building lasting relationships with our clients and their pets. We are committed to providing compassionate, individualized care that addresses the unique needs of each pet. Our team works together to ensure that every pet receives the highest level of care, and every client receives exceptional service.
Positive Experiences
The majority of reviewers had positive experiences at Heart of Chelsea Veterinary Group. Many praised the kindness, compassion, and thoroughness of the veterinarians, particularly Dr. Van Vorhees, Dr. Tu, and Dr. Bassman. The staff was described as warm, helpful, and attentive, making pets and their owners feel at ease. Reviewers appreciated the clear explanations and attention to detail provided by the veterinarians, as well as the cleanliness and organization of the facility.
Negative Experiences
However, some reviewers had negative experiences, citing issues with billing and pricing. Some felt that the clinic took advantage of them financially, charging excessive fees for services and not fully disclosing costs. Others were frustrated with the clinic's policies, such as the requirement for full payment before treatment. A few reviewers reported poor communication and a lack of empathy from the staff.
Staff and Communication
The staff at Heart of Chelsea Veterinary Group received both praise and criticism. Some reviewers appreciated the kindness and attention they received from the staff, while others felt that the staff was uncaring or unhelpful.
Billing and Pricing
Billing and pricing were significant issues for some reviewers, who felt that the clinic took advantage of them financially. Some reviewers were shocked by the high costs of services and felt that the clinic did not fully disclose costs upfront.
