Nurturing Health, one pet at a time
At Sutton Animal Hospital, we understand the special bond that exists between humans and animals. As a veterinary practice, we are committed to providing the highest level of care and compassion to our furry and feathered friends. Our dedicated team of veterinarians and support staff strive to deliver exceptional customer service while using the latest advances in medicine to ensure the best possible outcomes for our patients.
Our Services
At Sutton Animal Hospital, we offer a wide range of services designed to meet the unique needs of your pet. From routine wellness care to advanced medical treatments, we provide comprehensive care for dogs and cats of all ages. Our services include:
Wellness Care
We believe that preventative medicine is the foundation for healthy and happy pets. That's why we recommend regular physical exams, vaccinations, and parasite prevention to keep your pet in top shape. Our veterinarians will work with you to develop a personalized wellness plan tailored to your pet's specific needs.
Canine Care
Our canine care services include routine vaccinations, dental care, and parasite control. We also offer behavioral therapy and training to help address common issues like housebreaking and barking.
Feline Care
We understand that cats have unique needs, which is why we offer specialized care and attention for your feline friend. Our services include routine vaccinations, dental care, and parasite control, as well as behavioral therapy and training.
Surgery
Our state-of-the-art surgical suite is equipped with the latest technology and instrumentation to ensure the best possible outcomes for your pet. From routine spays and neuters to more complex procedures, our experienced veterinarians will guide you every step of the way.
Dental Care
At Sutton Animal Hospital, we believe that oral health is essential to overall well-being. Our veterinarians have extensive training and experience in dental assessment and treatment, and we offer a range of services including cleanings, extractions, and crowns.
Advanced Medicine
Our hospital is equipped with the latest technology and equipment to diagnose and treat a wide range of conditions. From cardiology to acupuncture, we offer advanced medicine services to help your pet live a long, healthy life.
What Our Clients Say
At Sutton Animal Hospital, we pride ourselves on our commitment to exceptional patient care and customer service. Here's what some of our satisfied clients have to say:
"I was impressed by the professionalism and courtesy displayed by the front desk staff as well as the doctor. Dr. Kent-Miller was very thorough in providing me an explanation of everything she checked for during my kitty's visit and gave me the price breakdown of the recommended follow-up tests. She was very warm and friendly over the phone, in addition to being incredibly knowledgeable."
"I have been going to Sutton Animal Hospital since we brought home our goldendoodle puppy in January and could not be happier! Both Dr. Kennedy and Dr. Kent-Miller are incredibly talented and very attentive. They make sure to fully explain any and all procedures, outline costs ahead of time and will take time to answer any questions to make sure you're completely comfortable and satisfied with their services."
"I love the staff here! My dog is scared of everything. When we first arrived, he was a bit nervous, but he was handled with care and gentleness, and the staff made sure to answer all my questions and address my concerns."
Communication and Customer Service Issues
Several reviewers expressed disappointment with the receptionist, Julia, citing her as uncompassionate, cold, and unhelpful. Sara P. mentioned that Julia was more concerned with the hospital's policy than assisting with an urgent request, while Nirav D. described her as the "anti-christ" with no compassion for animals or clients.
Overpriced Services and Aggressive Diagnosis
Some reviewers felt that the hospital overcharged for their services. Samy Nimroody mentioned a $1500 diagnostic procedure that turned out negative, and the doctor continued to push for more tests. Yuchen Han and Robin Rule also expressed dissatisfaction with the hospital's pricing.
Positive Experiences with Medical Staff
On the other hand, several reviewers praised the medical staff, particularly Drs. Kennedy, Kent-Miller, and Primason, for their knowledge, experience, and compassionate care. Steven Stein, Kelly O'Connor, and D. Ko all had positive experiences with the medical staff, citing their professionalism, attentiveness, and excellent communication.
