Business Details
14 Years
experience
Emergency
services
Your Trusted Partner for Veterinary Care in Arden, NC
Pinnacle Animal Hospital was founded in 2012 with a clear mission to deliver high-quality veterinary care in a compassionate environment. Our approach prioritizes the unique needs of each pet while fostering trust and partnership with their families. Since our establishment, we have focused on creating a welcoming space that diverges from traditional animal hospital aesthetics, aiming to make visits comfortable for both pets and owners. Education remains central to our philosophy, as we believe informed pet owners contribute to better long-term health outcomes.Our team members actively pursue continuing education to stay current with advancements in veterinary medicine across all roles, from veterinarians to support staff. We emphasize shared decision-making with pet owners, ensuring they understand diagnostic findings, treatment options, and preventive care strategies. Our commitment extends beyond clinical care to building lasting relationships that honor the special bond between pets and their people.
Services
Dentistry
Surgery
Emergency Care
Diagnostic Services
Preventive Care
Radiology
Behavioral Counseling
Pharmacy
Dietary Counseling
Details
- Year established: 2012
Highlights and features
- Personalized care tailored to each pet's unique needs
- Exotic pet treatment for small mammals and reptiles
- Stress-reduction focus for anxious pets and owners
- Continuing education for all staff members in veterinary care
- Welcoming hospital environment designed for comfort
What people say
Best care possible
Gentle treatment
Outstanding care
Knowledgeable staff
Responsive service
Services
Dentistry
Our comprehensive dental services include routine cleanings, extractions, and oral surgery. Certified technicians use specialized instruments to address periodontal disease and maintain oral health. Preventive care education helps pet owners establish effective home dental routines.
Surgery
From spays/neuters to complex soft tissue procedures, our surgical team employs modern anesthetic protocols and monitoring equipment. We provide preoperative diagnostics, pain management plans, and postoperative recovery support for optimal patient outcomes.
Emergency Care
Critical care services operate during regular hours with after-hours referrals available. Our staff handles trauma cases, poisoning, respiratory distress, and other life-threatening conditions while maintaining communication with primary veterinarians.
Diagnostic Services
In-house lab equipment enables rapid bloodwork, urinalysis, and parasite detection. Digital radiography and electrocardiography support immediate assessment of internal medicine cases while maintaining diagnostic accuracy.
Preventive Care
Annual exams, vaccination protocols, and parasite prevention plans form our proactive health strategy. We develop customized wellness schedules based on age, breed, and lifestyle factors to maximize pet longevity.
People
Dr. Tim McMullan
Managing DVM
Founder of Pinnacle Animal Hospital since 2012, Dr. McMullan specializes in surgery and dentistry. He graduated from The Ohio State University in 2001 and brings extensive experience in companion animal care.
Dr. Jiamachello
Associate Veterinarian
Joined in 2024 after five years as relief veterinarian. Specializes in internal medicine, dermatology, and dentistry with NC State University training. Focuses on continuity of care and adaptable patient treatment.
Dr. Annie Golden
Associate Veterinarian
Practicing since 2007, Dr. Golden emphasizes family atmosphere and practical medicine. Completed parasitology master's and DVM at University of Florida. Special interest in client communication and compassionate care.
Katie Head
Registered Veterinary Technician
RVT since 2013 with anesthesia specialization. Trained at AB Tech and prior BWAR employee. Focuses on personal client relationships and top-tier patient cuddles during every visit.
Taylor Head
Client Services Representative
Bachelor's in Environmental Biology with customer service expertise. Prior experience in equine care and rescue operations. Ensures clients feel valued and supported throughout their pet's treatment journey.
Questions
Is pet anesthesia safe?
Modern anesthetic monitors and pre-surgery blood testing make procedures safer. Our team adjusts dosages based on health assessments and provides IV fluids during surgery.
What happens after pet surgery?
Most procedures use dissolvable sutures. We provide activity restrictions, incision monitoring instructions, and pain management plans tailored to each patient's recovery needs.
How do you manage pet pain?
Pain management varies by procedure complexity. We use multi-modal approaches including local anesthetics, oral medications, and injectable painkillers to ensure patient comfort.
Can I request specific services during surgery?
Yes - we'll discuss additional services like microchipping during pre-surgery consultations. Our team ensures clear communication about all available options.
How long does surgery preparation take?
Expect 5-10 minutes for paperwork and questions. Post-surgery consultations take about 10 minutes to review home care instructions and recovery timelines.
