Business Details
47 Years
experience
Emergency
services
Your Trusted Partner for Pet Care in Charlotte, NC
TotalBond Veterinary Hospitals is a well-established, full-service veterinary provider committed to compassionate, relationship-centered care. Founded in 1979, we specialize in comprehensive medical, surgical, and dental services for small animals, prioritizing the human-animal bond. Our hospitals offer advanced diagnostics, in-house labs, and partnerships with specialists for optimal patient outcomes. With multiple locations across Charlotte, Gastonia, and Lake Wylie, we emphasize community trust through personalized service, extended consultation times, and client involvement in healthcare decisions. Our team includes board-certified professionals and pioneers in pain management, ensuring expertise in senior care, integrative medicine, and preventive strategies.We celebrate the unique connection between pets and families, providing 24/7 emergency care and holistic treatments like acupuncture and regenerative medicine. Accredited by the American Animal Hospital Association, we combine technological innovation with ethical practice, fostering long-term relationships built on transparency and trust. Our commitment extends beyond clinics through community leadership, educational outreach, and initiatives like the Total Wellcare Club to enhance pet wellness throughout their lives.
Services
Veterinary Services
Animal Behavior
Biometric Monitoring
Dental Services
Exotic Pet Care
Hospitalization
Pain Management
Advanced Services
Emergency Care
Preventative Care
Details
- Year established: 1979
Highlights and features
- Board-certified professionals in pain management and integrative medicine
- 24/7 emergency services across multiple locations
- AAHA-accredited for high-quality care standards
- Specialized geriatric and senior pet care programs
- Community-focused initiatives supporting the human-animal bond
Associations and certifications
- American Animal Hospital Association
What people say
Compassionate, experienced staff
24/7 emergency availability
Expertise in senior pets
Low-stress environment
Services
Veterinary Services
We provide comprehensive medical, surgical, and dental care for small animals. Our team uses advanced diagnostics, in-house labs, and partnerships with specialists for tailored treatment plans. With a focus on preventive care and pain management, we ensure long-term wellness for pets while supporting owners through every stage of their pet's life.
Emergency Care
Our hospitals offer 24/7 emergency veterinary services for urgent medical needs. Equipped with diagnostic tools and critical care facilities, we handle trauma, poisoning, and acute illnesses. Our trained staff prioritizes rapid intervention to stabilize pets, ensuring immediate access to life-saving treatments and follow-up care across multiple locations.
Dental Services
We specialize in oral health, including cleanings, extractions, and periodontal treatments. Using digital X-rays and advanced equipment, we address dental disease to prevent systemic infections. Our approach emphasizes preventive care and education to maintain healthy teeth and gums, enhancing overall pet well-being through regular checkups.
Pain Management
Our pain management programs combine Western and integrative techniques like acupuncture, medication, and regenerative therapies. Designed for chronic conditions such as arthritis, these personalized plans reduce discomfort and improve mobility. Led by specialists, we prioritize non-invasive options to enhance quality of life for pets at all stages.
Animal Behavior
We address behavioral issues through consultations focusing on communication, training, and humane solutions. Our experts evaluate environment, lifestyle, and medical factors to create treatment plans for problems like anxiety or aggression. By strengthening pet-owner bonds, we aim to resolve issues and prevent rehoming through compassionate, science-based approaches.
People
Dr. Mark Epstein
Co-Owner, Medical Director
DVM, DABVP, CVPP, Dr. Epstein co-founded TotalBond, specializing in pain management and senior pet care. He contributes to veterinary literature and guidelines while leading community initiatives, balancing clinical work with advancing professional standards through mentorship and education.
Dr. Dick Hay
Co-Owner, DVM & DABVP
A specialist in canine/feline medicine and certified acupuncturist, Dr. Hay directs the Davidson hospital. He combines general practice expertise with integrative techniques, emphasizing relationships between pets and owners while engaging in local conservation and housing projects.
Dr. Jodi Werfal Fort
Co-Owner, Veterinarian
Leading New Hope Veterinary Hospital, Dr. Werfal Fort focuses on surgery, geriatrics, and laparoscopic procedures. She balances clinical work with community projects, leveraging her LSU veterinary training to address diverse small animal health needs in the Gastonia area.
Dr. Hadley Harris
Co-Owner, Medical Director
A Clemson graduate with a small animal internship, Dr. Harris directs the Bethel hospital. Her expertise spans internal medicine and preventative care, guided by a passion for animals instilled since childhood and reflective of TotalBond's values of compassion and comprehensive treatment.
Dr. Isabel Plourde
Co-Owner, Veterinarian
Specializing in internal medicine and ultrasound, Dr. Plourde practices at Riverbend Hospital. Her Kenyon and Ohio State background supports managing chronic conditions, prioritizing low-stress visits and leveraging global veterinary insights from her Kenya wildlife study experience.
Questions
What emergency services do you offer for pets?
We provide 24/7 emergency care for urgent medical needs, including trauma, poisoning, and acute illnesses, with immediate access to diagnostic tools and critical care facilities.
Do you specialize in senior pet care?
Yes, we offer geriatric programs focusing on pain management, mobility support, and chronic condition monitoring to improve quality of life for aging pets through personalized treatment plans.
What payment options are available?
We accept major credit cards, cash, and payment plans for services. Check with your team for specific financing options or insurance partnerships to manage veterinary care costs.
How do you handle pet behavior issues?
We provide behavioral consultations addressing aggression, anxiety, and training challenges through tailored plans involving environmental adjustments, medication, and humane training techniques to strengthen pet-owner relationships.
Are your hospitals AAHA accredited?
Yes, all TotalBond Veterinary Hospitals are accredited by the American Animal Hospital Association, ensuring adherence to rigorous care standards in medical practices and facility operations.
What dental services do you offer?
Our dental care includes cleanings, X-rays, extractions, and periodontal treatments using advanced equipment to address oral health issues and prevent systemic infections in pets.
