Business Details
41 Years
experience
Emergency
services
Your Trusted Jacksonville Veterinarian for Compassionate Pet Care
Mandarin Veterinary Clinic has been a trusted provider of veterinary care in Jacksonville, Florida since 1985. Our team of experienced veterinarians and support staff is dedicated to delivering compassionate, high-quality medical services for small animals, exotic pets, and pocket pets. Accredited by the American Animal Hospital Association (AAHA), we maintain rigorous standards of care while offering comprehensive services including medical treatment, diagnostics, surgery, wellness programs, and preventive health care.Our mission emphasizes knowledge and compassion in celebrating the human-animal bond, supported by ongoing continuing education for our team. We actively collaborate with local rescue organizations and spay-neuter initiatives while providing emergency boarding options for pet owners. With decades of combined experience, our professionals prioritize personalized attention in a state-of-the-art facility designed to promote long, healthy lives for every patient.
Services
Medical Treatment
Diagnostic Services
Surgical Procedures
Wellness Programs
Preventive Care
Details
- Year established: 1985
Highlights and features
- We are accredited by the American Animal Hospital Association (AAHA)
- Our team includes veterinarians with over 40 years of combined experience
- We offer comprehensive care for small animals, exotic pets, and pocket pets
- We actively collaborate with local rescue organizations and spay-neuter initiatives
- Our facility provides emergency boarding options for pet owners
Associations and certifications
- American Animal Hospital Association (AAHA)
What people say
Excellent care
Wonderful staff
Knowledgeable veterinarians
Compassionate treatment
Emergency boarding available
Services
Medical Treatment
Our clinic provides comprehensive medical treatment for small animals, exotic pets, and pocket pets. Services include internal medicine, dermatology, and dentistry care delivered by experienced veterinarians. We utilize advanced diagnostic tools to create customized treatment plans for chronic conditions and acute illnesses.
Diagnostic Services
We offer in-house laboratory testing and advanced diagnostic imaging capabilities for accurate health assessments. Our team uses modern technology to identify medical conditions early, enabling timely intervention and improved treatment outcomes for pets. Diagnostic services support all areas of veterinary care including emergency medicine.
Surgical Procedures
Our surgical services include routine and complex procedures performed in a sterile environment with modern equipment. The clinic provides pre-operative assessments, anesthesia monitoring, and post-operative care for various surgical needs. Emergency surgical interventions are available during regular business hours.
Wellness Programs
Customized wellness programs help maintain optimal pet health through regular checkups and age-specific care plans. Services include vaccinations, parasite prevention, nutritional counseling, and senior pet monitoring. Our programs emphasize early disease detection and health maintenance.
Preventive Care
We focus on preventive care strategies to avoid illness and extend pet longevity. Services include dental cleanings, flea/tick prevention, heartworm testing, and wellness exams. Our team educates owners on home care practices and risk reduction strategies tailored to each pet's needs.
People
Dr. Kandra L. Jones
Veterinarian
Dr. Jones founded the clinic in 1985 after graduating from Auburn College of Veterinary Medicine. She serves on Florida's Board of Veterinary Medicine and received the FVMA Gold Star Award. With expertise in internal medicine and dentistry, she leads our team while maintaining active involvement in local pet charities and wildlife rescue efforts.
Jennie Gagnon
Hospital Administrator
Jennie has managed clinic operations since 2000, overseeing administrative functions and staff training. A Navy wife with a criminal justice background, she balances clinical and business operations while maintaining her passion for animal care. She coordinates resources to ensure high-quality patient treatment.
Shannon Menke
Lead Nurse
Shannon leads our nursing team with over 15 years of veterinary experience. She assists in surgeries and patient care while managing a multi-pet household. Her background includes sociology studies at the University of North Florida and extensive technical training in veterinary medicine applications.
Savannah Pepitone
Veterinary Nurse
Currently studying Biomedical Sciences at UNF, Savannah brings passion for animal care developed through family veterinary influences. She assists with daily nursing duties while preparing for veterinary school. Her experience includes working with diverse animal species from amphibians to domestic pets.
Amanda Pannell
Veterinary Nurse
With 33 years of experience, Amanda provides expert nursing care to our patients. She joined our team in 2025, bringing extensive knowledge of patient care protocols. A proud grandmother of 12, she combines professional expertise with compassionate treatment for every animal under her care.
Questions
What types of pets do you treat?
We treat all small animals, exotic pets, and pocket pets including dogs, cats, rabbits, guinea pigs, ferrets, chinchillas, hamsters, gerbils, mice, and sugar gliders.
Do you offer emergency services?
We provide emergency boarding options and accept urgent cases during regular business hours. For critical after-hours emergencies, we recommend contacting a 24-hour specialty hospital.
What payment methods do you accept?
We accept cash, credit cards, and pet insurance. Payment is required at the time of service, and we can provide documentation for insurance reimbursement.
Are you accredited by veterinary organizations?
Yes, we are accredited by the American Animal Hospital Association (AAHA), maintaining the highest standards of veterinary care and facility operations.
Do you offer online scheduling?
Yes, we provide online appointment scheduling through our website. You can also manage pet healthcare records and view appointments using our Pet Portal system.
What wellness services do you provide?
Our wellness programs include vaccinations, parasite prevention, dental care, nutritional counseling, and senior pet monitoring to maintain optimal health throughout your pet's life.
