Compassionate Vets for Your Pet's Best Care
At Broad Street Veterinary Hospital, we have been dedicated to providing high-quality veterinary services to pets in Richmond and the surrounding communities since 1938. Our full-service animal hospital is conveniently located in the Scott's Addition Historic District and is committed to delivering exceptional care to our patients.
Why Trust Us?
At Broad Street Veterinary Hospital, we take the time to get to know each pet and their family, building a strong bond of trust and understanding. Our compassionate and knowledgeable team of veterinarians and support staff are dedicated to providing personalized care that addresses the unique needs of every pet.
Our Core Care Services
As a trusted and reliable veterinary hospital, we offer a wide range of comprehensive services designed to keep your pet in optimal health. Our core care services include:
Vaccinations & Prevention
- Preventive care is at the core of our holistic approach to veterinary medicine. Our expert veterinarians will work with you to develop a vaccination and prevention plan tailored to your pet's specific needs.
Routine Exams
- Regular wellness exams are essential for detecting any potential health issues early on. Our comprehensive exams include vaccinations, physical exams, and screenings to ensure your pet stays healthy and happy.
Emergency Care
- In the event of an emergency, our team is prepared to provide immediate attention and treatment. Whether it's an accident or an unexpected illness, we're here to help.
Dental Care
- A healthy mouth is crucial for overall health. Our dental care services include routine cleanings, extractions, and oral surgery to keep your pet's teeth and gums in top condition.
Senior Dogs & Cats
- As your pet ages, their health needs change. Our experienced team will work with you to develop a preventive and proactive plan to address the unique challenges of aging.
Puppies & Kittens
- The first year of your pet's life is crucial for establishing a strong foundation for good health. Our expert guidance and veterinary care will help your puppy or kitten grow and thrive.
Grooming
- Keeping your pet clean and comfortable is essential. Our professional grooming services include bathing, brushing, and nail care to keep your fur baby looking and feeling their best.
Surgery
- From routine spays and neuters to more complex surgical procedures, our state-of-the-art surgical facility is equipped with the latest technology to ensure your pet receives the best possible care.
Lab Patients
- Our in-house laboratory provides fast and accurate test results, ensuring timely diagnosis and treatment.
Patient Information
- We understand the importance of patient confidentiality. Our patient information system ensures that your pet's records are secure and easily accessible.
Client Forms
- At Broad Street Veterinary Hospital, we strive to make your experience with us as seamless as possible. Our online client forms simplify the process of signing consents, filling out medical history forms, and accessing your pet's records.
Pet Vet Tips
- Staying informed is key to being a responsible and caring pet owner. Our blog offers valuable tips and advice on pet care, health, and wellness from our expert veterinarians.
Resources
- We're committed to providing you with the tools and resources you need to make informed decisions about your pet's care. From pet nutrition to disease research, our resources are designed to empower you to take an active role in your pet's health.
Financing Options
- We understand that unexpected veterinary expenses can be a financial burden. That's why we offer financing options to help make your pet's care more affordable.
Careers
- At Broad Street Veterinary Hospital, we pride ourselves on being a tight-knit team committed to providing exceptional care and compassion to every pet that walks through our doors. If you share our passion for animal care and are looking for a rewarding career, please explore our job opportunities.
Negative Experiences at Broad Street Veterinary Hospital
Lack of Care and Concern for Pets
Multiple reviewers have expressed their dissatisfaction with the care and concern shown by the veterinarians at Broad Street Veterinary Hospital. Mary Anne Hoskins lost her elderly cat due to the hospital's failure to check her cat's blood pressure during a routine check-up, which could have prevented the cat's blindness and eventual death. Abby Picciano's dog was misdiagnosed, and the hospital failed to perform necessary tests, leading to a prolonged and expensive treatment process.
Poor Communication and Customer Service
Several reviewers have complained about the poor communication and customer service at the hospital. Katelyn S. felt disrespected and judged by the staff for bringing her child to the clinic, and was pressured into spending a certain amount of money on her pet's treatments. Sarah Pavilack warns others to avoid the practice, citing the departure of good veterinarians as the reason for its decline in quality.
Incompetence and Lack of Empathy
The hospital's staff has been accused of incompetence and a lack of empathy towards pets and their owners. Mary Anne Hoskins was given unsatisfactory explanations for the hospital's failure to check her cat's blood pressure, and Abby Picciano was not taken seriously when she expressed her concerns about her dog's condition. Katelyn S. felt that the staff was more interested in making a sale than in providing good care for her pet.
