Business Details
30 Years
experience
Emergency
services
Veterinary Care Services in Hilton, NY
Our practice has been dedicated to providing exceptional veterinary care for pets in the Hilton community since 1996. Our team of skilled veterinarians and support staff prioritizes the health and well-being of every animal we treat, offering comprehensive medical, surgical, and dental services in a welcoming environment. With state-of-the-art facilities and a commitment to ongoing education, we integrate the latest advancements in veterinary medicine while maintaining personalized attention to each patient.Our focus extends beyond treatment to include preventive care education, helping pet owners make informed decisions about their animals' health. We approach every case with professional integrity and compassion, ensuring pets receive both medical expertise and emotional support throughout their care journey. Our clinic's reputation for excellence is built on decades of combined experience, professional affiliations, and a genuine passion for animal welfare.
Services
Boarding
Dental Care
Euthanasia Services
Laboratory Testing
Laser Therapy
Microchipping
Nutritional Counseling
Puppy and Kitten Care
Surgery
Vaccinations
Details
- Year established: 1996
Highlights and features
- We offer 24/7 emergency pet care services
- Veterinarians with decades of combined experience
- State-of-the-art medical and surgical equipment
- Focus on preventive care education for pet owners
- Kid-friendly, stress-free clinic environment
Services
Preventive Care
Our preventive care program includes annual physical exams, vaccinations tailored to lifestyle needs, and parasite prevention strategies. We conduct comprehensive diagnostic testing for heartworms, feline leukemia, and intestinal parasites while providing nutritional guidance and dental evaluations. Early detection of potential health issues through regular checkups helps maintain pets' long-term wellness and reduces future treatment costs through proactive management of emerging conditions.
Pet Surgery
We perform various surgical procedures using advanced monitoring equipment and modern anesthetic techniques. From routine spays/neuters to complex gastro-intestinal and orthopedic surgeries, our team prioritizes patient safety through pre-anesthetic blood work, IV fluid therapy, and post-operative laser therapy. Each surgical patient receives individualized pain management plans and recovery support to ensure optimal healing outcomes in a controlled environment.
Dentistry
Our dental services address both preventive maintenance and treatment of oral diseases. Using state-of-the-art equipment, we perform professional cleanings, extractions, and oral surgeries while screening for periodontal issues that could affect systemic health. We educate owners on home care routines and offer specialized dental products to maintain oral hygiene between professional treatments, preventing complications like heart and kidney disease associated with poor dental health.
Laser Therapy
This non-invasive treatment uses therapeutic laser technology to accelerate healing and manage pain across various conditions. We apply laser therapy for arthritis management, post-surgical recovery, wound healing, and inflammation reduction without requiring sedation. Treatments lasting 3-8 minutes per site deliver drug-free pain relief with no side effects, often decreasing medication requirements and improving patients' quality of life through enhanced tissue repair processes.
Puppy and Kitten Care
Our early-life care program includes customized vaccination schedules, parasite screening, and developmental assessments tailored to each pet's needs. We provide socialization guidance, nutrition counseling, and spaying/neutering recommendations while monitoring growth patterns through multiple examinations during the critical first 16 weeks. This foundation of preventive care establishes lifelong health habits and enables early detection of potential congenital or developmental issues requiring intervention.
People
Heidi Wendel
Practice Owner
Dr. Wendel graduated from Ohio State University with veterinary and public health degrees. With 14 years of clinical experience since 2010, she specializes in surgery and preventive medicine. Certified in Fear Free Veterinary Practices, she co-founded Erie Canal Animal Hospital and maintains professional memberships in multiple veterinary associations.
Debra Hartman
Veterinarian
Dr. Hartman brings 35 years of Rochester-area veterinary experience, focusing on feline medicine and geriatric care. After graduating from Michigan State University, she developed expertise in fear-free treatment methods while maintaining interests in outdoor activities and wildlife interactions that inform her holistic approach to pet care.
Kathryn Pappert
Veterinarian
Dr. Pappert practiced emergency medicine for eight years following her Cornell veterinary degree. With extensive critical care experience and a special interest in geriatric pet care, she creates customized treatment plans for senior animals. She remains active in professional organizations while balancing practice work with family life and outdoor recreation.
Molly Doubet
Veterinarian
Dr. Doubet recently joined the team after earning her veterinary degree from University College Dublin in 2023. She developed specialized interests in small ruminant medicine during Irish studies while maintaining a focus on client communication and community-based pet wellness through interactive client education and personalized care plans.
Vanessa Bernhardt
Veterinarian
Dr. Bernhardt graduated from University of Minnesota's veterinary program in 2015 after foundational experience at Elmira College. She specializes in nutritional counseling, ultrasonography, and surgical procedures while emphasizing client-pet relationships. Outside veterinary medicine, she balances water-based recreation with pet ownership and gardening activities.
Questions
What veterinary services do you offer?
We provide comprehensive care including preventive wellness exams, vaccinations, dental services, surgical procedures, laser therapy, and emergency treatment for dogs and cats.
Do you handle pet emergencies?
Yes, we accept urgent cases during regular business hours. Call 585-392-7387 first to arrange immediate care for your pet's emergency situation.
How do I schedule an appointment?
Contact our Hilton office during business hours to book appointments for wellness visits, vaccinations, or specialized care needs through our online request system.
What sets your veterinary care apart?
Our combination of advanced medical technology, compassionate treatment approach, and experienced team provides comprehensive care in a stress-free environment for pets and owners.
Do you see exotic pets?
Our clinic specializes in canine and feline medicine. We recommend contacting us directly about specific cases involving exotic animals for appropriate referral options.
