Business Details
Emergency
services
Your Trusted Veterinarian in Spencerport, NY
At Erie Canal Animal Hospital, we have dedicated ourselves to providing exceptional veterinary care for pets in Spencerport, NY and surrounding areas. Our team of experienced professionals, led by Doctors Heidi Wendel and Dean Snyder, combines advanced training with compassionate care to address both urgent and routine medical needs. We offer comprehensive services including emergency treatment, surgical procedures, dental care, and wellness examinations, ensuring complete healthcare solutions for dogs and cats. Our facility maintains state-of-the-art equipment while fostering a welcoming, low-stress environment for both pets and their owners. With over 15 years of combined experience among our veterinarians, we bring proven expertise in diagnosing complex conditions and implementing effective treatment plans tailored to each patient's needs.Our commitment to continuing education ensures we stay current with evolving veterinary practices and technologies. We operate with complete transparency regarding treatment options and costs, maintaining open communication with pet owners throughout the care process. Through our Fear Free certified technicians and specialized approaches to handling anxious animals, we demonstrate our dedication to stress-free veterinary experiences. By offering Saturday appointments and access to 24-hour emergency referral centers, we remain accessible to pet owners during critical situations. This combination of technical proficiency, compassionate service, and operational reliability establishes us as a trusted veterinary resource in the Spencerport community.
Services
Emergency Care
Wellness Exams
Dental Care
Vaccinations
Surgical Procedures
Highlights and features
- We provide 7-day emergency veterinary services through local referral centers
- Our team includes Fear Free certified veterinary technicians
- Three decades of combined experience among lead veterinarians
- Specialized approaches for anxious or difficult-to-handle pets
- Comprehensive care covering wellness through complex medical treatments
What people say
Compassionate care
Professional staff
Patient handling
Emergency availability
Thorough treatment
Services
Emergency Care
Our hospital provides immediate veterinary attention for critical pet conditions during regular business hours. For after-hours emergencies, we maintain partnerships with multiple 24-hour regional veterinary emergency centers accessible across Monroe County. Our trained staff handles urgent cases like poisoning, trauma, and acute illnesses, with established protocols for rapid stabilization before transfer when necessary. This coordinated approach ensures continuous emergency care coverage beyond our standard operating hours.
Wellness Exams
We offer comprehensive preventive healthcare through regular wellness examinations for dogs and cats at all life stages. Our evaluations include physical examinations, parasite screening, and age-specific diagnostic testing. The service emphasizes early disease detection and personalized health planning. Our technicians provide owner education on nutrition, behavior, and preventive care during these sessions to promote long-term pet wellness.
Surgical Procedures
The hospital performs various surgical treatments including soft tissue procedures, spaying/neutering, and foreign body removals. Our surgical team employs modern anesthesia protocols and monitoring equipment to ensure patient safety. Pre-operative diagnostics and post-operative care instructions help optimize recovery outcomes. For complex procedures, we provide referrals to specialized veterinary surgical centers with our staff guiding owners through the transition process.
Dental Care
Our dental services cover routine cleanings, periodontal disease management, and tooth extractions. The program includes oral health assessments during wellness visits and specialized dental diets recommendations. Digital radiography assists in diagnosing hidden dental issues. Regular dental maintenance helps prevent systemic infections and supports overall pet health according to veterinary dental association guidelines.
Vaccinations
We administer core and non-core vaccines following AAHA-recommended protocols to protect against infectious diseases. Our vaccination program includes rabies, distemper, and feline leukemia immunizations tailored to each pet's lifestyle and risk factors. Vaccine records documentation meets legal requirements for pet ownership. This preventive service strengthens herd immunity within the local pet population while protecting individual animals.
People
Dr. Heidi Wendel
Veterinarian
Dr. Heidi Wendel provides veterinary care at Erie Canal Animal Hospital, bringing extensive experience in general practice and emergency medicine. Her professional focus includes diagnostic imaging and complex internal medicine cases.
Dr. Dean Snyder
Veterinarian
Dr. Dean Snyder practices veterinary medicine at Erie Canal Animal Hospital, contributing expertise in surgical procedures and pet wellness programs. He participates in continuing education programs to maintain clinical proficiency.
Jamie
Practice Manager
Jamie manages clinic operations with over a decade of veterinary industry experience. As a licensed technician, she ensures quality patient care while overseeing administrative functions of the Spencerport hospital.
Brittany Heagerty
Lead Veterinary Technician
Brittany Heagerty leads technician operations at Erie Canal Animal Hospital. Her expertise focuses on patient handling, venipuncture, and client education, supported by 15+ years working in various veterinary roles.
Katie Liebow
Lead Assistant
Katie Liebow manages practice inventory and assists veterinary operations. With environmental science expertise and several years in animal hospitals, she ensures smooth daily clinic functions.
Questions
Do you offer emergency veterinary services after hours?
While we close at 6:00 pm on weekdays and 12:00 pm on Saturdays, we provide emergency care through partnerships with multiple 24-hour veterinary centers across Monroe County.
What types of animals do you treat?
Our Spencerport hospital specializes in care for dogs and cats, providing species-specific medical treatments from puppy/kitten wellness through senior pet management.
How can I schedule an appointment?
Call us during business hours at 585-349-7387 to book appointments for wellness exams, vaccinations, or urgent care visits. Our staff will coordinate your visit based on availability.
Are your technicians certified for specialized care?
We employ multiple Fear Free certified technicians trained in managing anxious animals and specialty procedures like advanced venipuncture techniques and patient monitoring during treatment.
What payment options do you accept?
Payment details weren't specified in our materials. Please contact the hospital directly at 585-349-7387 for current payment policy information and accepted financial methods.
Do you offer online services for pet owners?
Yes, we provide downloadable patient forms and maintain an online pharmacy for convenient prescription fulfillment, with access instructions available through our website's resources section.
